Terms and Conditions

1. Introductory Provisions

These terms and conditions govern the terms of provision and use of the online service piXme on the domain www.pixme.pro, operated by:

piXme s.r.o.
Company ID: 54909473
Registered Office: J. Mikulku 2968/7, 963 01 Krupina, Slovak Republic
Tax ID: 2121820195
(hereinafter referred to as “Provider”)

The User of the service is any legal entity or natural person – entrepreneur (business entity) who creates an account and uses the piXme service (hereinafter referred to as “User”).

By using the service and actively expressing consent (e.g., by ticking a box during registration), the User agrees to these terms and conditions.

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2. Subject Matter of the Service

The Provider offers the online service piXme as a Software as a Service (SaaS), which enables the User to securely store and manage files, photos, and other data through the available tools and functionalities of the piXme platform.

Product Specification and Key Functionalities:

  • Web application for authenticated users with administrative and public interfaces also for unauthenticated users.
  • Allows for upload of high-resolution photos, their automated processing and preparation for quick searching and further work.
  • Securely backs up data on multiple geographically independent servers within the EU.
  • Applies artificial intelligence for photo analysis – generating metadata, descriptions, and tags in Slovak and English languages for better filtering and searching.
  • Works with natural metadata (EXIF) and is compatible with Adobe Lightroom – capable of extracting keywords/tags. Further tags photos optionally by photo name or through manual tagging.
  • Option to set additional information for photos – e.g., license, author, comment, etc.
  • Organization of photos in folders – grouping existing photos in subfolders.
  • Prepares various formats for faster work with photos – 13x8, A4, full + web previews.
  • Enables quick searching and selection of photos with subsequent manipulation – watermark application, sending in various resolutions as a ZIP archive to third parties (e.g., replacing storage functionality).
  • Includes an online photo editor for cropping, color adjustments, text insertion, etc.
  • Artificial intelligence generating texts.
  • Further features in preparation (e.g., sending photo previews as a shareable link with download/feedback options, sending photos for printing, embedding photos on websites) will be available upon their implementation and will be specified within the service offering.

A complete list and current availability of all features can be found on our website.

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3. Terms of Service Use

3.1 Data Security

The Provider ensures that User data is stored exclusively on servers located within the EU, fully respecting the GDPR Regulation (EU 2016/679). Data is regularly backed up on multiple geographically independent servers to ensure maximum protection and availability of User data. To protect data, we implement modern cryptographic methods, including encryption of data in transit and at rest, and strict access control to systems.

3.2 Data Protection and Responsibility

The User is responsible for the lawfulness of the data they store in the piXme service, especially regarding personal data of third parties. The Provider is not responsible for the content of this data, nor for securing the necessary consents or other legal bases for processing personal data uploaded by the User to the service. The Provider reserves the right to delete data that violates Slovak or EU laws.

The Provider undertakes to ensure appropriate technical and organizational measures for the security of processing personal data in accordance with GDPR, especially if photos contain personal data of third parties.

3.3 Provider's Access to Data

The Provider has access to User data exclusively for the purpose of technical support, maintenance, or resolving operational issues. The Provider is obliged to ensure that User photos and data are not made accessible to any third party without the User's consent, except in cases where it is required by legal regulations (e.g., a court order). The Provider is not authorized to use this data for its own purposes unless otherwise agreed with the User through a separate agreement.

3.4 Payment Terms

The price of the service is determined according to the current price list published on the piXme website. The Provider reserves the right to adjust the price once a year, by a maximum of 4–5% or according to the inflation rate published by the Statistical Office of the Slovak Republic for the preceding year. The User will be informed of such a price change at least 30 days in advance via an email sent to the contact email address provided in the account.

Invoicing takes place according to the chosen billing period (monthly or annually).

In case of payment delay longer than 30 days, the Provider reserves the right to temporarily suspend the service until proper payment is made.

3.5 Use of User's Logo

The User grants the Provider a non-exclusive right to use their logo as a reference on: the Provider's website, the Provider's official social media profiles, and in marketing materials (online and print). The logo will not be modified or used in a way that would harm the User's good reputation. The right to use it ceases immediately upon termination of cooperation.

3.6 Duration and Termination

The service provision agreement is concluded for an indefinite period, unless otherwise agreed in writing. In the case of a specific agreement, the service may also be provided for a definite period under the terms agreed in such an agreement.

The option of termination of the agreement by the User or the Provider is available at any time, with a notice period of 1 month. Termination may also occur due to non-payment of an invoice. Termination must be delivered to the other contracting party in writing or electronically to the email address provided during registration/in the contact information.

3.7 Liability for Damages

The Provider is not liable for damages incurred by the User due to the use or inability to use the service, unless such damages were caused intentionally or by gross negligence on the part of the Provider. In the event that a claim for damages arises, the Provider's liability is limited to a maximum amount equivalent to the sum paid by the User for the service in the last twelve (12) months preceding the occurrence of the damage.

3.8 Force Majeure (vis maior)

The Provider is not liable for delays or non-performance of its obligations under these terms and conditions if the delay or non-performance was caused by unforeseeable circumstances beyond the Provider's control, such as natural disasters, floods, fires, epidemics, pandemics, strikes, civil unrest, acts of war, terrorist attacks, or other similar events.

3.9 Non-Liability for Infrastructure Outages

The Provider is not liable for temporary outages or limitations of the service that occur due to:

  • unexpected outages of third-party technical infrastructure (e.g., data center providers, internet connection),
  • planned system maintenance, of which the User will be informed in advance (usually by email),
  • cyberattacks or other security incidents, despite the Provider having exercised reasonable efforts to prevent them and having implemented appropriate security measures,
  • internet connection outages on the User's side.

The Provider undertakes to make maximum efforts to minimize service unavailability time and to restore full functionality as soon as possible.

3.10 Copyright and Licenses

The Provider is the exclusive holder of copyrights and intellectual property rights to the piXme service and all its components (software, code, interface, design). The User obtains a non-exclusive, non-transferable license to use the service for the duration of the contractual relationship, solely for their own needs in accordance with these terms.

All data, photos, and materials uploaded by the User to the service remain the exclusive property of the User. The Provider does not acquire any copyrights or other rights to them, except for the license necessary for processing, storing, and displaying this data as part of providing the service under these terms and for its technical functionality.

3.11 Notification of Defects and Communication

The User is entitled to notify the Provider of defects in the subject of performance (service functionality) throughout the entire period of service use. The Provider undertakes to respond to reported defects and resolve them within a reasonable time, taking into account their seriousness and complexity.

The User is entitled, at any stage of service use, to communicate their suggestions and comments regarding the application to the Provider, whereby the Provider undertakes to consider their implementation in the further development of the service.

3.12 Provider's Obligations

The Provider undertakes to act properly, timely, and with professional care in providing the service. It will comply with generally binding legal regulations of the Slovak Republic and the European Union, the User's requirements to the extent enabled by the service, and the provisions of these terms and conditions.

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4. User's Rights After Termination of Cooperation

4.1 Data Retention

After termination of cooperation (by termination, non-payment of an invoice, or other means of termination of the contractual relationship), the User's data will be retained for an additional period of 3 months.

4.2 Access and Data Download

During this three-month period, the User has the option to download their data free of charge from the piXme platform.

4.3 Download Support

The Provider will provide the necessary technical cooperation and support to the User for downloading data to make the process as simple and efficient as possible.

4.4 Download Period

Data must be downloaded within 3 months from the official termination of cooperation or from the date of non-payment of the last invoice – whichever occurs first.

4.5 Responsibility for Data Loss

After the expiration of the three-month data download period, the User's data may be permanently deleted from our systems. The Provider bears no responsibility for their loss after this period, as the User was provided with a reasonable time and opportunity to download them.

Upon termination of the agreement and after the expiry of the protection period, the Provider is obliged to delete all User data from its systems, unless otherwise agreed with the User for an individual extension of storage.

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5. Final Provisions

These terms and conditions come into effect upon the User's acceptance during registration on the piXme.pro website.

The Provider reserves the right to change these terms and conditions. The User will be informed of changes in advance via email to the contact address, at least 30 days before their effective date. The User has the right to reject the changes and terminate the agreement for this reason in accordance with point 3.6.

Legal relationships not governed by these terms and conditions are governed by the legal system of the Slovak Republic. Any disputes arising from or in connection with these terms and conditions will be resolved by the competent court at the Provider's registered office.

In the event that any provision of these terms and conditions becomes invalid or unenforceable, the validity or enforceability of the remaining provisions shall not be affected.

The contracting parties undertake to inform all data subjects whose data they process in connection with the use of the service about their rights under GDPR and to ensure compliance with these rights.

The contracting parties declare that they have adopted and maintain appropriate technical and organizational measures to ensure the security of personal data processing in accordance with GDPR requirements.

Last updated: Jun 14, 2025